• User guide of the ITSM Designer

• Check what exist and you may pick-up some in this list of available extensions
• Then require a quotation to Combodo.

• Check iTop coding standards
• When you have a doubt on iTop XML syntax, check the XML Data Model Reference
• If you have a doubt about the sequence of PHP methods on object manipulation: iTop objects CRUD stack
• For writing generic extensions, limiting risks of incompatibilities with other extensions, uses the extensions API.

• Delegate 'Admin tools' menus - New in 2.5
• Define your own Password policy - New in 2.7
• Implement Password expiration - New in 2.7
• Create your authentication method - New in 2.7

• Count time spent in a state
• Behavior of a Stopwatch
• Copy linkedset with object copier - Added in Dec 2019
• Compute WorkOrder End Date - Added in August 2019
• Count Ticket reopening - Added in July 2019
• Calculated field & Cascading update - Added in June 2018
• Define a dependency - added in July 2021
• Add a 1:1 relationship - added in January 2022
• n-n reflexive & symmetrical - added in March 2022
• Creator of an object - added in April 2022

• Force a field to be mandatory - Added in July 2019
• Force a field to be read only - Added in August 2019
• Form Prefill - New in 2.5
• Check data integrity: Ensure that End date on a Change is after Start date - Added in July 2019
• Hide cost for some users - Added in July 2019
• Add entry in ''other actions'' popup menu
• Creating a new dashlet for console dashboards: iFrame
• Enrich display of an object - Added in July 2019
• Highlight critical objects - New in 2.7
• Change Console colors - New in 2.7
• Highlight state for some values - New in 2.7

• Get resolution delay taking coverage window into account - Added in July 2019
• Count the number of time a UserRequest is re-open - Added in July 2019
  • Desactivate history tracking on the counter
• User Request where TTO start on a planned date - Added in July 2019
• Planned User Request (advanced) - Added in July 2019
• SLA by Service Subcategory - Added in August 2019
• Inherite services from parent organization - Added in August 2019
• Use an holiday calendar per country for SLA computation
• Cascading Change closure: Resolve automatically all associated User Requests on Related change closure
• Execute actions on transition - Added in November 2021

Since version 2.3, the Portal offers customization options

• Portal Customization Overview
• Portal XML Reference
• Portal Limitations

Examples of How to :

• Make a field mandatory on the User Portal - Added in July 2019
• Allow to see more or less Tickets - Added in August 2019
• Change scopes
• Change the bootstrap theme
• Add a "create" button
• Add a new browse mode
• Add a Dashlet (since 2.5)
• Create a new portal - Added January 2021
• Optional relationship on Portal - Added March 2022