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iTop Customization

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DataModel

User Interface

Automation & Ticket management

Portal Customization

You are browsing the documentation for iTop 3.1 which is not the current version.

Consider browsing to iTop 3.2 documentation

Existing Profiles

From iTop Standard

iTop core profiles

Id Profile Description
1 Administrator Has the rights on everything (bypassing any control)
2 Portal user Has the rights to access to the user portal. People having this profile will not be allowed to access the standard application; they will be automatically redirected to the user portal.
3 Configuration Manager Person in charge of the documentation of the managed CIs.
4 Service Desk Agent Person in charge of creating incident reports.
5 Support Agent Person analyzing and solving the current incidents.
6 Problem Manager Person analyzing and solving the current problems.
7 Change Implementor Person executing the changes.
8 Change Supervisor Person responsible for the overall change execution.
9 Change Approver Person who could be impacted by some changes.
10 Service Manager Person responsible for the service delivered to the [internal] customer.
11 Document author Any person who could contribute to documentation.
12 Portal power user New in 2.0.1. Users having this profile will have the rights to see all the tickets for a customer in the portal. Must be used in conjunction with other profiles (e.g. Portal User).
1024 REST Services User new in 2.5.0 User account with access to the REST Web Services. If the configuration setting secure_rest_services is set to true (which is the default), then only the user accounts having this profile are allowed to use the REST web services.

From extensions

Extensions profiles

Id Profile Associated priviledges Extension
20 Hostmaster Person handling the IP space and looking after the IP changes IPAM for iTop
21 IP Helpdesk agent Person processing the IP requests IP Request Management
22 IP Portal user Has the rights to access the IP portal and are denied on the Console
40 Business partner user Has the rights to access to the business partner portal and are denied on the Console Portal for Business Partner
43 User Manager Has the rights to create/modify/delete users… Admin tools delegation (1/2)
44 Notification Manager Has the rights to create and modify triggers and actions
45 Audit Manager Has the rights to create and modify Audit (categories and rules)
46 Query Manager Has the rights to create and modify the Query Phrasebook
47 SynchroData Manager Has the rights to create and modify Synchro data sources
48 Admin Tools Manager Has the rights to do all the above listed actions
49 Time Tracker Has the right to track his own time Time Tracking
50 Time Tracking Manager Has the rights can track time for other and access to the time tracked by anybody
51 Archiving Agent Has the rights to define Archiving rules Data archiver simple
52 Anonymization Agent Has the rights to anonymize persons Personal data anonymizer
60 Release Agent Person developing new features or resolving bugs on software or product Software and Release management
61 Product Owner Person responsible of a product (tests and enhancements done on it)
107 Communication Manager Has the rights to manage Communications Communications to the Customers
117 SuperUser Has all rights but those limited to Administrator combodo-users-quota-slave
120 Query History Has all rights but query the history (CMDBChange) Admin tools delegation (2/2)
121 Mail Inbox Manager Has all rights to create/modify Mail Inboxes and OAuth clients
122 Mail Messages Manager Has all rights to see, modify and delete Mail Messages and read MailInboxes
130 Ansible Manager Person in charge of Ansible documentation in iTop and eligible to execute Ansible dedicated WE services Data model for Ansible
800 Alarms Manager Persons allowed to acknowledge alarms without creating a ticket. Alarm Console
1025 Project Manager Person dealing with projects / risks / issues / WBS Project Management Extended
5323 CMDB Guest Person with read only rights (no bulk read allowed) on CMDB and IP objects (only) IPAM for iTop
5324 Hostmaster - DNS Person handling the DNS space DNS Zone Management
5325 DHCP Manager Person handling the DHCP space DHCP Management
5326 IP Portal Automation user Is elligible to have its IP requests automatically processed. Must be used in conjunction with “IP Portal user” profile. IP Request Management
3_1_0/customization/profiles.txt · Last modified: 2023/07/21 10:19 by 127.0.0.1
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