Install and Upgrade your iTop

Intended audience

This document is targeted towards system administrators in charge of installing and/or upgrading the iTop application.

This document assumes that you have at least a basic knowledge about:

configuring your web server (Apache Httpd, IIS, NGINX, …),
PHP installation and configuration,
MySQL and the SQL language in general.

Prerequisite

iTop is an app based on PHP and MySQL or MariaDB.
Users will only need a web browser with JavaScript enabled.
All details about each required component can be found below !

If you already have a LAMP or a WAMP platform running, you can skip this part and go directly to the next chapter !
Actually you will just need to get and unzip the iTop package, then access it though your browser : this will launch the iTop setup, which will check for all the requirements.

Get iTop package

iTop Licensing information
iTop Professional or Essential : for Combodo and Combodo partners clients, download your package from the ITSM Designer :
1. in the Designer home screen, click on your instance's version
2. in the displayed dialog select the version you need
3. click download
iTop Community : download the package from SourceForge

The source code can be downloaded or cloned from the iTop repository on GitHub
Warning : this should be done by developers only !

Install / upgrade iTop

Install extensions or additional modules

Each iTop Community package can be customized by adding extensions. This can be done :

Automatically using iTop hub : in iTop admin console, simply open “iTop Hub / Connect to iTop Hub” menu.
Manually:
1. Copy the modules files to the /extensions iTop subdirectory
2. Make sure that the iTop configuration file (config-itop.php in conf/production) is not read-only,
3. Point your web browser to http(s)://location_of_itop/setup and follow the on-screen instructions.

Finetune the system

Check the multiple User Authentication Options: integration with LDAP/Active Directory, single sign-on,…
Connect to MySQL using TLS
iTop and reverse proxies
Protect iTop setup
Secure your iTop instance
Tuning iTop Performance

And then check how to integrate iTop with other applications.

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