Background tasks

In order to operate properly, iTop maintenance operations and asynchronous tasks must be executed on a regular basis. In order to ease the installation, all the background tasks have been grouped to be launched from a single file: webservices/cron.php

The following features rely on the activation of cron.php

• Notification when a ticket reach a threshold (TTO/TTR) will not happen without this web service to be called. (Task:CheckStopWatchThresholds)
• Check ticket SLA. Tickets reaching the limits will be passed into Escalation TTO/TTR states.
• Automated Backups.
• Automatic deletion of useless attachments and in-line images, created during an object creation or edition which was cancelled (Task: InlineImageGC which runs hourly)
• Asynchronous emails. By default, this option is disabled. To enable it, set 'email_asynchronous' to 1 in the configuration file (Task: ExecAsyncTask)
• Many Extensions rely on this cron as well, for exemple: Ticket Creation from Email, Approval Automation, Communication to Customers,…

Use schedtask.exe or the 'at' command to schedule cron.php to run every 5 minutes.

schtasks.exe /create /sc minute /mo 5 /tn "iTop CRON" /tr "\"C:\www\itop\webservices\cron.cmd\""

Note: Replace C:\www\itop with your path to the iTop directory

Edit the crontab to execute the script every 5 minutes:

 */5 * * * * www-data /usr/bin/php /var/www/html/itop/webservices/cron.php --param_file=/etc/itop-cron.params >>/var/log/itop-cron.log 2>&1

Note: Replace /var/www/html/itop with your path to the iTop directory

The page cron.php can also be executed through the web server. This is useful if you don't have access to the system (for example on shared hosting systems). In such a case you can rely on a web cron service to run it for you. But the frequency and execution times will probably be restricted compared to a natively scheduled job.

Since the arguments passed to cron.php on the command line are visible to other users on the system, a recommended practice is to move all the sensitive parameters away from the command line. This is the purpose of the “parameter file”.

The argument param_file can be used with most of the REST/CLI web services. By convention, the cron.php service searches for a parameter file name « cron.params » to read its parameters from.

• A parameter file contains key/value pairs.
• Comments start with a # (any character found after `#` will be ignored)

Example:

itop-cron.params

# This is a parameter file
#
# If a parameter is given both in the file and in the arguments,
# then the value given as argument is retained
#
 
# Authentication
auth_user = qwertyuiop
auth_pwd = ded!catedL0g1n
 
# My web service
size_min = 20 # Megabytes
time_limit = 40 # Minutes

Those settings are configured into the main iTop configuration file: “itop-config.php”

Only administrators are allowed to execute cron.php.

When a task is no more running, there are a few things to know:

• The cron.php program, when started, ask for Tasks which implements this php interface, and log them in the table priv_backgroundtask.
• The entries present in this table depends on the iTop installed extensions.
• priv_backgroundtask contains multiple information for each task, such as:
  • when it run for the last time,
  • when is the next run supposed to start,
  • what is the average execution time of this task,
  • Is the task currently active or paused as requested by an administrator (field status)
  • …
• The cron.php program, look for tasks which are active and next run is passed,
  • execute the tasks one after the other asking each task to stop its execution after cron_max_execution_time. The task would of course stops at a point where it makes sense, for example for Mail To Ticket Automation, it could stop between the processing of 2 received Mails.
  • ask the task when should be the next run and store that info in the table,
• Then it checks if it-self was started more than cron_max_execution_time, if yes it commits suicide (this is because a never ending process usually consumes memory which is not totally freed)
• else it waits for cron_sleep second before checking the table again for tasks ready to be executed.

A task seems to never be executed:

When a particular task encounters an issue which make it hangs in an infinite loop, cron.php might be stopped by the php max_execution_time (usually not when running in CLI); in all cases the tasks which are following that one will never be executed. In the following run of cron.php, as the tasks are always executed in the same order, the same issue will probably occur again. For identifying the faulty task, you should paused one after the other the tasks which you suspect to have this issue by setting their status in the priv_backgroundtask table and see if you have stopped the faulty one. Such situation is usually due to a bug of the extension bringing that task, the task facing an unplanned situation.

The logfile should be monitored to generate alarm to get advanced notice of such issue.