Attribute TagSet

What does it look like within the details of an objet:

You're not sure about the exact meaning of a tag, just move your mouse over it:

If you click on the Tag, it will give you all the FAQs that do have this particular tag.

Searching for FAQs having Agent Tag:

Searching for FAQs having End-User or Agent Tag:

Searching for FAQs having End-User and Agent Tag:

Assuming you have 2 domains with code agent and enduser, and some FAQs with those tags:
You can search for FAQs having either one or the other of those 2 tags:

  SELECT FAQ WHERE domains MATCHES 'agent enduser'

You can search for FAQs having both tags:

  SELECT FAQ WHERE domains MATCHES 'agent' AND domains MATCHES 'enduser'

If you have a small number of possible tags, they are listed in the drop-down

If you enter some text, the list of selectable values is filtered to those containing your text

If you have a single value listed, pressing the key enter does add it to your tags

When you reached the maximum number of tags allowed, then the list of possible values is not displayed so you can no more add a value. If after you've reached the limit, you remove a tag, then the list of possible values is displayed again.

If you have at least one selected tag and put the cursor in that field: pressing the key back will remove the last tag.

If you click on the x on a selected tag, it will remove that tag.

If you have bulk write right then you can add or remove Tags massively. It supports those use cases:

• Add a Tag to a set of objects and leave the other tags unchanged on all modified objects. Adding a tag to an object which has it already, has no effect.
• Remove a Tag from a set of objects and leave the other tags unchanged on all modified objects. Removing a tag from an object which doesn't have it, has no effect.

Modify a list of objects on which you want to bulk add or remove tags This is how the tags are displayed in the bulk modify edit screen:

• The tags which are present on all objects-to-modify are displayed with a white background
• The tags which are present on at leat one objects-to-modify are displayed with a grey background
  • If you click on a grey tag it becomes white and will be added to all objects-to-modify
  • If you leave unchanged a grey tag, it will remain on those objects who had it before and won't be added on others.
• Tags present on none of the objects-to-modify but needing to be added, must be selected as in single object edition.
• You can remove a tag exactly as described in the single object edition.

When you export objects with a TagSet attribute, the tags are exported with their label, separated by a pipe |. The same format is supported for importing data. There must be a pipe at the beginning and at the end

• You can export the labels, or the codes checking the flag Export Code instead of Label
• You can only import using labels of the Tags, the codes within the console are not yet supported.

Managing the proposed values for a particular TagSet attribute, is done in iTop as you managed a Typology. See the new menu under “Data administration”:

It's possible to change who can see this menu (as for any menu) and who can modify those classes, by fine-tuning the profiles using the parent class TagSetFieldData or the children classes (TagSetFieldDataFor_Class__AttCode) if we want.

1. Select the Class/Attribute for which you want to manage the values
2. Check existing values
3. Create missing ones

• code can only use numbers and letters, no other character.
• Tags are ordered by code using alphabetic order [1..9][A..Z][a..z].

• If no object is using that tag value, then it can be freely modified.
• If at least one object is using that tag, then the code cannot be changed, but label and description can.

• If no object is using that tag value, then it can freely be deleted
• If at least one object is using that tag, then it cannot be deleted.

Remove first that tag from all objects using it:

1. Click on the Tag
2. Open the tab “Tag usage”
3. Click on the modifiy action on the listed object
4. Remove the Tag in the bulk edition form and submit
5. Now you can delete the Tag, retrieved on the breadcrum

As part of the definition of a tag, you must define

• The maximum number of tags <max_items> allowed on a given object. This does not limit the number of available tags, which has no limit.
• You should limit the size of a tag code for performance <tag_code_max_len>

Query results are incoherent with the content, what can I do ?

Try to rebuild the corresponding MySQL table full text index by launching as a MySQL user the optimize table statement (see corresponding documentation).

• “Allowed values” cannot be localized.
• There is no warning when a user has reached the maximum numbers of Tags allowed on an object, it just stops proposing new values
• Extension Data Localizer was not yet tested with TagSet 🚧
• Reducing the size of <max_items> or <tag_code_max_len> on an existing TagSet with real data being above the new limits, will lead to unpredictable results depending on your database.