About iTop
What you can do with iTop
-
Document your IT infrastructure and all the relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations…)
-
Manage incidents, user requests, planned outages…
-
Document IT services and contracts with external providers including service level agreements
-
Export all the information in a manual or scripted manner
-
Mass import (manually and using scripts) or synchronize/federate any data from external systems
For different User profiles
iTop can be used by different types of users:
-
Help Desk agents
-
Support engineers (1st level, 2nd level…)
-
Service managers
-
IT managers
-
End-users: a simplified “portal” interface is available to let them submit their requests directly.
On various Operating Systems
iTop relies on Apache/IIS, MySQL and PHP, so it can run on whatever operating system that supports these applications. It has been tested on Windows, Linux (Debian, Ubuntu and Redhat).
On any Web client
-
iTop is a Web based application.
-
You don’t need to deploy any client software on each user’s PC. A simple web browser is enough (IE 10+, Firefox, Chrome or Safari 5+).
-
It runs also on Solaris and MacOS X.
To find out what to do next in iTop, please read Getting started with iTop.
2_6_0/about.txt · Last modified:
2020/02/05 11:42 by 127.0.0.1