Understanding Audits

Audit is an iTop feature designed to check the consistency of information stored in the iTop database. The audit is used to answer questions such as: “Do we have an active support contract defined for any device in production?” or “Do we know the localization of all the servers for on-site support?”

The verifications are named audit rules.

Audit rules are grouped into audit categories. A category defines the list of objects (the scope) that must be compliant with the rules. This scope is computed dynamically. In other words, the list of objects to check is evaluated when the audit page is being displayed.

An audit rule defines the actual constraint that needs to be checked for each object in the scope. For instance “Device must be attached to at least one active support contract.”.

To add or modify an audit category or an audit rule, ask your iTop administrators. Only administrators are allowed to manage audit categories and rules.

The audit is run interactively by clicking the Audit link in the Data administration menu.

The audit report list all the categories to be audited. For each category the header line contains:

• The number of objects in this category
• The number of objects with at least one error (as reported by the rules in this category)
• The percentage of objects without any error in this category
• Then for each rule, an additional line indicates:
  • the number of objects in error for this rule. Clicking on the number displays the list of objects in error
  • the percentage of objects without error for this rule